Frequently Asked Questions
Everything you need to know about your Yū experience.
What is the typical shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and initiate your exchange or refund.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Where are Yū garments manufactured?
Quality and ethics are our priority. Our collections are produced in certified factories that adhere to fair labor practices and utilize high-quality, sustainable materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Yū clothing?
To maintain the longevity of your pieces, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner garment tag.